HiQ and Frends are growing and we are strengthening our Frends partnerships in Finland and Europe. As a result, we´re looking for a new role a motivated and proactive Partner Service Manager.
In this role you will be responsible for maintaining cooperation with our Frends partners and partner satisfaction together with our experts. The majority of your work will consist of supporting and consulting our various partners, and you will be the single point of contact for our partners in operational matters.
The role is new, so the final role depends also on the person's interest and can include
helping existing partners in technical questions
partnership meetings together with our sales
consulting our partners of Frends best practices
coordinating Frends trainings for partners
helping new partners in onboarding Frends
deployment and managing of ticketing and documentation tools
establishing basic practices and rules for development
daily communication and cooperation between the partners and Frends technical experts
You will be working in close cooperation with our partners and Frends teams (technical experts, Partner Sales Managers, Frends R&D). The ideal candidate will already have work experience in the IT sector and integrations and have great skills as the conductor of partner relations.
As a person, you are proactive and enjoy communication with partners and new environments. You are interested in partners’ needs and businesses and want to understand and further develop and grow them.
experience from integrations
good cooperation and communication skills
experience on IT services related to IT solutions and needs for various life-cycle stages
experience on ITIL practices and making everyday life run smoothly in accordance with the best practices
experience on development projects and insight on the implementation of development projects
interesting and challenging new role
the opportunity to further develop and expand your skills
an employer who supports in various life situations
safe and stable workplace
skilled co-workers and a supporting supervisor and team
low hierarchy and flexible and relaxed organizational culture
wide employee benefits
If you would like to impact and be a part of our growth journey, please send us your application and let us know more about you!
The start is flexible according to your situation.
Please note that this role requires excellent English. Proficiency in the Finnish language is considered an advantage.
Frends eiPaaS is a Finnish, modern, low-code integration platform that solves the digitalization challenges of both global and smaller customers. Frends has a customer base over the Nordics and Europe. As a brand Frends is over 30 years old but recent rise of iPaaS Frends has seen explosive growth in the Nordic market. Frends is also recognized by Gartner’s leading analysts. The vision for Frends is to be the leading eiPaaS in the Nordics and European market. The latest incarnation of the product utilizes modern technologies and cloud services.
Inspiring colleagues & Open atmosphere
Flexible working hours
Amazing projects & Award winning work
Extensive health insurance
Culture & recreation advantages
Culture & sports club
Fully stacked café with coffee & fruits
Training & Development
Online learning platforms