HiQ

Partner Service Manager

HiQ is growing and we are strengthening our Frends partnerships in Finland and Europe. We´re looking for a new role a motivated and proactive Partner Service Manager.

HiQ and Frends are growing and we are strengthening our Frends partnerships in Finland and Europe. As a result, we´re looking for a new role a motivated and proactive Partner Service Manager.

In this role you will be responsible for maintaining cooperation with our Frends partners and partner satisfaction together with our experts. The majority of your work will consist of supporting and consulting our various partners, and you will be the single point of contact for our partners in operational matters.

The role is new, so the final role depends also on the person's interest and can include

  • helping existing partners in technical questions

  • partnership meetings together with our sales

  • consulting our partners of Frends best practices

  • coordinating Frends trainings for partners

  • helping new partners in onboarding Frends

  • deployment and managing of ticketing and documentation tools

  • establishing basic practices and rules for development

  • daily communication and cooperation between the partners and Frends technical experts

You will be working in close cooperation with our partners and Frends teams (technical experts, Partner Sales Managers, Frends R&D). The ideal candidate will already have work experience in the IT sector and integrations and have great skills as the conductor of partner relations.

As a person, you are proactive and enjoy communication with partners and new environments. You are interested in partners’ needs and businesses and want to understand and further develop and grow them.

We expect you to have

  • experience from integrations

  • good cooperation and communication skills

  • experience on IT services related to IT solutions and needs for various life-cycle stages

  • experience on ITIL practices and making everyday life run smoothly in accordance with the best practices

  • experience on development projects and insight on the implementation of development projects

We offer you

  • interesting and challenging new role

  • the opportunity to further develop and expand your skills

  • an employer who supports in various life situations

  • safe and stable workplace

  • skilled co-workers and a supporting supervisor and team

  • low hierarchy and flexible and relaxed organizational culture

  • wide employee benefits

Interested to join us?

If you would like to impact and be a part of our growth journey, please send us your application and let us know more about you!

Other related to the job

  • The start is flexible according to your situation.

  • Please note that this role requires excellent English. Proficiency in the Finnish language is considered an advantage.

Want to know more about Frends eiPaaS?

Frends eiPaaS is a Finnish, modern, low-code integration platform that solves the digitalization challenges of both global and smaller customers. Frends has a customer base over the Nordics and Europe. As a brand Frends is over 30 years old but recent rise of iPaaS Frends has seen explosive growth in the Nordic market. Frends is also recognized by Gartner’s leading analysts. The vision for Frends is to be the leading eiPaaS in the Nordics and European market. The latest incarnation of the product utilizes modern technologies and cloud services.

Benefits

Inspiring colleagues & Open atmosphere

Flexible working hours

Child care

Amazing projects & Award winning work

Extensive Healthcare

Extensive health insurance

Culture & recreation advantages

Gym

Culture & sports club

Lunch benefit

Fully stacked café with coffee & fruits

Phone benefit

Massage

Parties

Training & Development

Online learning platforms

Study bonus

Office dogs

Contact

Contact for more information

Elina Salo
Recruitment, Frendselina.salo@hiq.fi+358 45 677 4160