Service Manager

HiQ & Frends are growing and as a result, we´re looking for a motivated and active Service Manager (IT) to our integration unit to strengthen our growth path.

Want to Join our Growth Journey to the leading eiPaaS in the Nordics and Europe?

HiQ & Frends are growing and as a result, we´re looking for a motivated and active Service Manager to our integration unit to strengthen our growth path. In this role you will be responsible for services as agreed with the customer, cooperation, daily operations, development and customer satisfaction together with our experts. You will be working in close cooperation with our customers and HiQ team. The ideal candidate will already have work experience in the IT sector and great skills as the conductor of customer relations.

We expect you to have

  • experience on ITIL practices and making everyday life run smoothly in accordance with the best practices

  • experience on IT services related to IT solutions and needs for various life-cycle stages

  • experience on agile project management methods

  • experience on development projects and insight on the implementation of development projects

  • an interest in integrations

As a person, you enjoy customer work and new environments. You are interested in customers’ needs and businesses and want to understand them. The majority of your work will consist of serving various customers, and you will be the go-to person when writing the digital story of many Finnish companies.

We offer you

  • interesting and challenging projects

  • the opportunity to further develop and expand your skills

  • flexible working times

  • an employer who supports in various life situations

  • safe and stable workplace

  • skilled co-workers and a supporting supervisor and team

  • low hierarchy and flexible and relaxed organizational culture

  • wide employee benefits

Interested to join us?

If you would like to impact and be a part of our growth journey, please send us your application and let us know more about you.

Other related to the job

  • The start is flexible according to your situation.

  • Please note that this role requires fluent Finnish and English

  • Remote work is possible, but we also require working in our Espoo, Finland office.

Want to know more about Frends?

Frends eiPaaS is a Finnish, modern, low-code integration platform that solves the digitalization challenges of both global and smaller customers. Frends has a customer base over the Nordics and Europe. As a brand Frends is over 30 years old but recent rise of iPaaS Frends has seen explosive growth in the Nordic market. Frends is also recognized by Gartner’s leading analysts. The vision for Frends is to be the leading eiPaaS in the Nordics and European market. The latest incarnation of the product utilizes modern technologies and cloud services.

Visit our webpage, check out our use cases and listen to our webinars.


Inspiring colleagues & Open atmosphere

Flexible working hours

Child care

Amazing projects & Award winning work

Extensive Healthcare

Extensive health insurance

Culture & recreation advantages


Culture & sports club

Lunch benefit

Fully stacked café with coffee & fruits

Phone benefit



Training & Development

Online learning platforms

Study bonus

Office dogs


Contact for more information

Elina Salo
Recruitment, Frendselina.salo@hiq.fi+358 45 677 4160