HiQ Finland implemented a Microsoft 365 based modern SharePoint intranet for the Bank of Finland and the Financial Supervisory Authority. The joint intranet for 600 users has been thanked for its mobile user experience, modern look and feel and efficient search.
Previously, the Bank of Finland and the Financial Supervisory Authority had separate intranets but some common content. The new intranet serves both organisations with relevant content and unified look and feel. One guiding idea was that the intranet needs to be flexibly used no matter where the users are. That´s why the intranet was implemented utilizing Microsoft 365 platform.
The intranet implementation and content creation were made in four months. Both parties committed to the schedule and the technical solution was finalized in parallel with the content creation. All in all, the implementation project proceeded in an agile way and the needs were clarified during the project. Microsoft Teams was used for all communication and documentation of the project.
HiQ trained all the content creators, who had their hands full in planning and unifying the content to a new format and structure. The content was categorized carefully, and efficient search functionalities were implemented to improve information findability. The intranet implementation was made utilizing as many default functionalities as possible. The vital customizations were made according to Microsoft´s best practices, taking also into account accessibility.
The new intranet is the main internal communication channel for the Bank of Finland and the Financial Supervisory Authority. In addition to that, Microsoft Stream is used for internal videos and Yammer for open, organisation-wide discussions.
Microsoft 365 services integrate very smoothly with each other. For example, Stream videos can be very easily added to the intranet.
Mari HienonenHead of Web and Digital Communications at the Bank of Finland
For teamwork, Bank of Finland and Financial Supervisory Authority use Microsoft Teams and SharePoint on-premise team sites. As information security is very important in financial sector, all the information cannot be brought to the cloud.
A name competition for the new intranet was launched and the new intranet is now called Fisu (fish in Finnish). When the Fisu intranet was launched in January 2020, the users were actively informed about the modern features of the new intranet. Many SharePoint mobile apps were installed on the launch day. - The intranet renewal was really hoped for, because the previous intranets were almost ten years old. Still the modern functionalities of the new intranet have positively surprised the end users, says Hienonen.