Creating innovative services that appeal to users' feelings and needs is a collaborative effort. In addition to the HiQ team, our client's business developers and end users participate in the design process for a successful service experience.
A good service experience requires relevance, functionality and ease of use. A service experience is crowned by a touch of digital magic. In addition, service encounters should be in line with the expectations of the service provider and the experience of other communication channels. The above requirements apply to all channels of communication and to all stakeholders and require careful and comprehensive planning.
We have the tools, operating models, and expertise to service design needs, even outside of the digital communications channel. We provide award-winning Innovation and Design expertise to solve business issues such as:
Visual and interface desing
Design of service' stakeholders, functions and user paths