Integration Handbook

Integration Handbook is clients' and integration developers' shared tool that defines practices for developing integrations, automation or API interfaces.

What is the Integration Handbook?

The Integration Handbook is a shared tool between the customer and the integration developers that defines ways to develop integrations and APIs. It unambiguously defines the practices and development models agreed with the customer. The Integration Handbook is made specifically for your organization and defines how you do things.

"The integration manual is always tailored to the customer's needs in terms of content and scope."

A HiQ consultant interviews the client about their existing practices and server environments. Based on the information received from the client, the consultant writes a manual that is reviewed by the client. Based on customer comments, the manual will be iteratively modified until accepted by the customer. This manual will then be used as an integration development manual.

What is included in the integration manual?

In addition to customer-specific instructions, we include our suggestions in the Integration Handbook for:

  • Naming conventions

  • Methods of publishing and distributing APIs

  • General guidelines for choosing different integration methods for each use case

  • Delivery Model and how to use it (e.g. Kan-Ban, scrum or waterfall)

  • Make and manage requirements and specifications with examples

  • List and agreement of things to be defined before starting work (Definition -of-Ready)

  • List and agreement of what needs to be done before a single integration can be called and

  • assigned to a client (Definition-or-Done)

  • Documentation site and examples

Kuopion Energia chose HiQ's Hyperautomation solution for its RPA challenge
Kuopion Energia has used HiQ’s integration platform FRENDS since 2018. The partnership strengthens to also cover RPA as a part of hyperautomation and support services.
Nurminen Logistics – Transitioning from a BizTalk server documentation to the FRENDS hyperautomation platform
Nurminen chose HiQ as its support partner for existing BizTalk integrations and to deliver new integrations and automations through the FRENDS hyperautomation platform
Aalto University - RPA and APIs
Aalto uses pervasive iPaaS FRENDS for hundreds of APIs and integration processes.
S-Pankki Integrates with FRENDS
S-Pankki implemented integrations, process automation and APIs with FRENDS. Development costs were 1/3 compared to previous implementation.
Eltel's modern process automation
Automated work order processes bring cost savings, reliability and transparency
Helen integrates with FRENDS
Helen has implemented hundreds of integrations and APIs with FRENDS Hybrid Integration Platform.
Turku Enegria integrates with FRENDS
With FRENDS integration platform, Turku Energia has agile integration development and has modified their old integrations to be more effective.
Häme University uses FRENDS to integrate
Häme University of Applied Sciences manages its integration with FRENDS eiPaaS
City of Lohja automates processes
HiQ's FRENDS enterprise integration platform-as-a-service automates critical processes of the city of Lohja
Arc Technology - HR Integrations
HiQ Integration Platform FRENDS provides integrations between Arc Technology's in-house, customer, and third-party information systems.
Viestilehdet chose the FRENDS eiPaaS
Viestilehdet Oy and HiQ Finland have entered into an agreement to provide FRENDS integration platform.
Integrations generating business for Neve
HiQ’s ICC directs the development, maintenance and production operations of Neve's integration solutions, taking into account its business needs.
Taksini - a modern transportation solution
A digital platform to support Lähitaksi's business needs utilised by easy-to-use and customer-friendly mobile application.
Teboil and HiQ - 30 years co-operation
HiQ provides fast and accurate data transfer to Teboil dealing with for example sales transactions. Data flows were run by FRENDS already in 1988.

Contact us for more details

Antti Toivanen
Director, Integration Services & RPAantti.toivanen@hiq.fi+358 40 715 1935