HiQ

Maintain & Improve

We take care of your digital investment making sure solutions function and stay up to date. We provide comprehensive maintenance services either packaged or customized.

Continuity

Functioning and evolving solution enables the business to run smoothly and make life easier for users. Reliable support processes and agile reaction to continuous development needs guarantee the best results. With the experience of over a hundred maintenance and development clients, we have created solid operating models from maintenance and development.

100+

Maintenance Customers

24/7

SLA

100+

Maintenance and Development Specialists

60 000+

Solved service requests yearly

Assurance and peace of mind in production

Production is the most important phase of the solution’s life-cycle. Functioning support and maintenance for a production environment ensures the continuity of business. We take care of your service with experience of over 100 customers and with agile service models through one contact point. With support services you ensure the availability of resources after the project team has moved to new challenges.

Support packages

Our tailored support packages combine production availability and continuous development of the service.

  • Mobile support – Mobile is not just one channel. Mobile support ensures smooth running of applications on different platforms and devices. We can also take care of the platform updates, monitoring of user ratings and reviews and market and competitor analysis.

  • Online Service Support - Reliability and user experience integrity are key to maintaining online services. In addition to support and further development, our online service support enables us to use the service with analytics recommendations, design management and change testing.

  • Integration support – Well managed integration solutions enable centralized monitoring and management. Our integration support can take responsibility of operating and controlling our critical data flows and processes.

  • O365 support - Smooth usage of O365 services requires constant attention. Our O365 support focuses on offering service to the O365 users and makes sure that your company is running on the latest, correct and functioning tools .

  • FRENDS-support - We offer the best support service, training and further development for FRENDS in the market. In year 2019 we resolved over 30 000 FRENDS service requests

HiQ support service pricing models
HiQ support service pricing models
HiQ support service pricing models
HiQ support service pricing models

Leave your contact information below and we will tell you more about our support services!

Maintain & Improve

Contact us for more details

Timo Vesa
Director, Lifecycle Servicestimo.vesa@hiq.fi+358 40 556 9780