Production is the most important phase of the solution’s lifecycle. Functioning support and maintenance for a production environment ensures the continuity of business. We take care of your service with experience of over 100 customers and with agile service models through one contact point. With support services you ensure the availability of resources after the project team has moved to new challenges.
SLA service level and time for production environment based on customer needs up to 24/7
Service desk support and service request handling through one contact point
Maintenance and further development of solutions (hourly or with a predictable service reservation)
HiQ Teams – Continuous service office in cloud
Up to date view to the support and development requests
Uniform practices, models and reporting rules
Up to date and transparent documentation
Monitoring and reporting solutions
Our tailored support packages combine production availability and continuous development of the service.
Mobile support – Mobile is not just one channel. Mobile support ensures smooth running of applications on different platforms and devices. We can also take care of the platform updates, monitoring of user ratings and reviews and market and competitor analysis.
Online Service Support - Reliability and user experience integrity are key to maintaining online services. In addition to support and further development, our online service support enables us to use the service with analytics recommendations, design management and change testing.
Integration support – Well managed integration solutions enable centralized monitoring and management. Our integration support can take responsibility of operating and controlling our critical data flows and processes.
O365 support - Smooth usage of O365 services requires constant attention. Our O365 support focuses on offering service to the O365 users and makes sure that your company is running on the latest, correct and functioning tools .
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