Eltel is a leading Northern European builder and maintainer of electricity and telecommunications networks. Complex infrastructure networks span on wide geographic area making the service and maintenance demands high for the people and information systems.
Eltel has invested significantly in developing and taking advantage of modern digital solutions in order to make daily work easier for its personnel. Eltel’s almost 7000 employees work in different kinds of tasks making sure that electricity and telecommunications networks that are critical to society are in up and running. Eltel utilizes Microsoft’s Office 365 services widely, for instance Microsoft Teams as a collaboration platform and a SharePoint-based intranet as the personnel’s primary communication channel.
HiQ has been Eltel’s strategic partner for years in integrations and process automation development and support. Eltel has now chosen HiQ as their Office 365 support partner. HiQ’s Office 365 continuous service complements Eltel IT’s strong knowledge and introduces a structure way to manage the Office 365 environment. HiQ’s support guarantees fast reaction time in case of possible incidents and makes small development in Office 365’s different parts easier. HiQ helps Eltel in adopting new ways of working and training the personnel.
”We are activiely developing our end-user services and are constantly aiming at utilizing new digital solutions to make the whole organization work more effectively. We chose HiQ as our Office 365 partner, as they have vast knowledge of similar services. A clear service entity and previous cooperation supported choosing HiQ.”
Terje BergDirector of Infrastructure & End User Services, Eltel Networks
HiQ has helped Eltel since 2007 in developing and supporting a modern IT architecture entity. The partnership has expanded over the years to cover integration deliveries, application support services, maintenance and project management services and now expands further to Office 365 support and maintenance.
“The interest towards modern work and communication tools has clearly grown within our customers. We have continuously developed the contents of our services to answer to the demand and in the Office 365 area we can, in addition to technical abilities, offer a wide range of change leadership support and continuous services. We are proud, that our important partnership with Eltel expands once more”, states Jukka Rautio, managing director of HiQ Finland Oy.
Eltel is a leading northern European provider of technical services for power and communication networks. They deliver a comprehensive range of solutions – from maintenance and upgrade services to project delivery. This includes design, planning, building, installing and securing the operation of power and communication networks for a more sustainable and connected world today and for future generations. Eltel Group employs about 6 700 people of which about 1 500 in Finland. The group turnover in 2019 was 1,1 billion euros.