Automated work order processes bring cost savings, reliability and transparency
Eltel Networks is a leading Northern European builder and maintainer of electricity and telecommunications networks. Complex infrastructure networks span on a wide geographic area making the service and maintenance demand high for the people and information systems.
Service-centric processes and APIs have been built with an integration partner HiQ for over 13 years. Eltel handles over 1.5 million automated work order processes per year through its frends solution.
Frends API services and frends process automation optimize internal workflows and messaging between Eltel's customers, Eltel's systems, and for example, the workforce management system. Frends unifies and automates order-delivery processes between different Eltel customers in Eltel's organizations in the Nordic, Baltic, Poland, and Germany. Benefits are cost savings, reliability and transparency in critical business processes, faster delivery times, and better customer service.
“In recent years, we have harmonised our information systems and established a shared procedure for handling customers in different countries. The extended cooperation allows us to bring added value to our customers and introduce the harmonious service concept to all our markets in an efficient and agile way.”
CIO, Eltel NetworksTea Kaivoluoto
HiQ helps Eltel to develop and maintain a comprehensive modernized IT architecture. Over the years, the partnership has expanded to include project delivery, application support, maintenance and project management services. Deliveries are made flexibly using HiQ's Finnish and Polish operations.
“The services we provide to Eltel are a perfect example of a reliable business environment that serves as the basis for the company’s growing IT infrastructure and services.” says Jukka Rautio, Managing Director, HiQ Finland.
Eltel Networks is a leading northern European provider of technical services for power and communication networks. Eltel delivers a comprehensive range of solutions – from maintenance and upgrade services to project delivery. Solutions include design, planning, building, installing, and securing electricity and telecommunication networks' operations. These lead to a more sustainable and connected world today and for future generations. Eltel Group employs over 7 100 people.
You can read more about Eltel Group at www.eltelgroup.com