Managed services
Take care of your digital investment with us, secure processes 24/7, and guarantee continuous development.
Continuous development and improved business operations
Streamline your business operations and focus on more productive services by outsourcing routine tasks to us. With proven models from over 100 clients and extensive experience in support onboarding and management, we’ve got you covered.
We offer SLA production support, even 24/7 if needed, including evenings and holidays, so you can focus on your core business with peace of mind. Our support services include not only ready-to-use tools and processes for production monitoring but also full transparency into support and development tickets.
We handle tasks such as:
- Agile development
- System health checks
- Certificate renewals
- Update needs tracking
- Incident monitoring
- Cloud resource optimization
- Accessibility and search engine optimization
Our versatile service packages are tailored to various needs and scales. We offer ongoing services such as service desk support, maintenance, minor development, reporting, and monitoring.
Ongoing services provide peace of mind and time for more important matters like business development, improved competitiveness and reliability in maintenance, continuity after project completion and transparency throughout the lifecycle and ensured continuous business growth.
- Mobile Support ensures mobile application functionality across different platforms and devices. We also monitor app reviews, market changes, and platform updates for you.
- Web Service Support guarantees the reliability and seamless user experience of web services. Alongside support and further development, our web service support also includes service usage analytics with recommendations, design management, and change testing.
- Integration Support provides centralized monitoring and management. Our integration support monitors the functionality of data flows and processes at all times.
Reliability, peace of mind, and smooth production
A solution’s lifecycle doesn’t end with the first project. We take care of your services with the experience of over 100 clients, flexible service models, and a one-stop-shop approach. Our support packages combine production reliability with continuous service improvement.
Production is the most critical phase of a solution’s lifecycle. Functional production support and maintenance ensure business continuity. With support services, you secure resource availability even after project personnel transition to new roles.
- SLA-based service levels and availability as needed, up to 24/7
- Service Desk for handling support and service requests via a single contact point
- Solution maintenance and further development (hourly-based or with predictable service reservations)
- HiQ Teams – continuous service office from the cloud
- Real-time visibility into support and development tickets
- Unified workflows, practices, and reporting standards
- Up-to-date documentation with full transparency
- Monitoring and reporting solutions
Examples of our services
Quality assurance evaluation
- Mapping the status and practices of a selected entity, such as a project, process, or team, within a quality framework.
- Documentation that includes a short-term plan and long-term improvement recommendations to enhance quality assurance.
- The short-term plan focuses on easy and quickly implementable improvements that provide immediate benefits.
- Long-term improvement recommendations require more detailed planning for implementing changes. Leveraging the most effective methods results in cost savings, directs efforts to the most significant areas, and ensures a high-quality outcome more quickly.
Accessibility testing
- The accessibility of digital services promotes equality and makes the service usable for a broader audience.
- For public sector organizations, the accessibility of digital services is mandated by law.
- Accessibility testing is conducted as per W3C WCAG 2.1 classification or accessibility guidelines. The areas tested include, for example, navigation functionality, page structure, content accessibility, screen reading, contrast, heading levels, and information retrieval.
- Testing involves the use of purpose-specific automated tools as well as manual testing.
Testing management
- Up to 90% fewer errors reaching production.
- Ensuring the quality and defect-free nature of your products with the expertise of our experienced test managers.
- Testing planning, coordination, defect management, and quality requirements definition tailored to your company’s needs.
Software testing
- Traditional software testing, along with its management and automation, are fundamental aspects of quality assurance.
- While a significant portion of testing should be automated through test automation, traditional software testing still plays a crucial role, particularly in areas such as exploratory testing.
Test automation & RPA
- Test automation is used to automate regression testing, reducing the need for manual testing, speeding up the testing process, and cost-effectively minimizing errors from reaching production.
- Our RPA experts build software robots to simulate system users, for instance, in user interface testing or process automation.
- Tools include, among others, Robot Framework and UiPath.
DevOps & flexible testing services
- A testing service that can be deployed immediately when needed.
- Experts are selected based on task requirements, resource utilization adapts to demand, and assignments are initially relatively short-term.
- Our specialists often work as part of DevOps teams, serving as testers, test managers, or mobile testers.
