Atlassian
We help organizations turn Atlassian from a set of tools into a true system of work. Our consultants combine long experience with Atlassian and deep business insight to make sure your teams work smarter, collaborate better, and make faster decisions.
Atlassian – clarity and efficiency for your teams
We deliver solutions that support business processes across IT, product development, HR, compliance, and strategy. With Atlassian we connect teams, projects, data, and goals in one platform – creating clarity, scalability, and measurable impact.
How we create long-term value
Partnership beyond setup
We work closely with our clients to ensure that Atlassian supports real business goals. From onboarding and migrations to solving specific challenges, we stay involved as a partner. Our experts ensure you get the most out of your tools.
The full journey – from strategy to continuous value
Our services cover the entire lifecycle:
- Advisory & Strategy – aligning Atlassian with business objectives.
- Implementation & Integration – tailored implementation of strategic planning, Service Management, and teamwork, with integrations to other business platforms.
- Enablement & Adoption – training, change management, and best practices for smooth adoption.
- Operations & Continuous Value – support, optimization, and license management for long-term impact.
Comprehensive support
With HiQ, you get more than Atlassian expertise. We combine our consulting with HiQ’s broader capabilities in integration, automation, AI, and software development – ensuring that Atlassian truly fits your organization’s ecosystem.
How we support critical Atlassian projects
User-driven service management
- Service designers identify needs and pain points before planning.
- We design structures and language so portals are easy to use.
- Processes support both customers and employees.
Better decision-making and tracking
- We help bring Jira, Jira Service Management, and Confluence data into reporting environments like Power BI.
- Leadership gains visibility into volumes, response times, SLA levels, and workloads.
- Enables continuous, data-driven improvement.
Tailored solutions & integrations
- We build integrations between Atlassian and systems like telephone, CMDB, or HR platforms.
- When a customer calls, the system can automatically bring up info and past tickets.
Why choose HiQ as your Atlassian partner?
- Proven experience – More than 15 years as an Atlassian partner, 35+ experts, 100+ accreditations.
- Faster onboarding and response times – Ready-made models and a focused approach mean quicker deployment.
- Cost-effective and predictable – Transparent pricing with no surprises.
- Managed change and smooth adoption – We guide design and communication to bring tools to end users.
- Ongoing improvement and support – Continuous sparring, training, and coaching on new features and best practices.
- Insight and courage to challenge – Cross-industry experience ensures you get solutions that deliver real value.
“We rely on HiQ’s Atlassian team for work management, service management, and best practice sparring around Atlassian tools. The team is proactive, brings forward their own ideas, and works systematically toward continuous improvement.”
Heidi Päivinen, IT Service Support Lead, ST1
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