HiQ is building Finland's strongest Atlassian team to challenge market leaders and expand service offerings

"It’s healthy to increase Atlassian competition in Finland. We want to establish Finland’s strongest Atlassian team at HiQ and boldly challenge the market leaders. We already have a lot of expertise to build on", says Arto Kovalainen, HiQ’s new Head of Atlassian Consulting.

Atlassian products are widely used in almost all major organizations in Finland, both in the public and private sectors.

"Both new and existing customers benefit from getting all services quickly and customer-oriented under one roof. Our extensive Atlassian service offerings cover, among other things, consulting and advisory services, implementation and configuration, as well as training and skills development."

In addition to the experienced and agile team, HiQ is supported by Scandio GmbH, an Atlassian Platinum Partner operating in mainland Europe as part of the HiQ group.

"Scandio is a top-tier Platinum Atlassian expert, with major international companies like BMW and Bosch as clients. So, we have broad shoulders to handle projects of all sizes."

Read more: HiQ acquires German digital transformation consultancy Scandio

The full potential of Atlassian tools stems from understanding both the tech and the customer

Atlassian offers a wide range of tools to enhance service management processes, teamwork, software development, and project management.

"The fastest-growing Atlassian tools right now are Jira Service Management™, designed for service management processes, and Jira Product Discovery, aimed at product managers and development teams. Additionally, new automation and AI features bring significant improvements in efficiency, customer experience, and decision-making", Kovalainen explains.

To get real added value from the tools, Kovalainen believes that it is essential for the service provider to understand not only Atlassian’s capabilities but also the operational models of different industries and clients.

"This way, Atlassian tools can be tailored to each company’s specific needs. It’s also a huge advantage that we have not only excellent Atlassian experts but also strong integration skills. Because we understand the ecosystem around Atlassian, we ensure a particularly seamless result."

Arto Kovalainen to develop Atlassian business with over a decade of experience

Arto Kovalainen has over 10 years of experience in managing and working with Atlassian tools. He has previously worked in Senior and Lead Consultant roles at Eficode and Ambientia, and as a design manager at Veikkaus and Danske Bank.

"I am thoroughly familiar with the Atlassian world. At HiQ, I now get to design and build a consulting business around it from the ground up and deliver added value to our customers, regardless of company size or industry."

Kovalainen’s core expertise also includes managing large entities and agile development.

"I’ve worked with hundreds of companies and can therefore identify significant similarities and differences in customer operations that affect how customer needs are translated into effective processes. I enjoy problem-solving and always prefer to look at the big picture and interconnected large entities rather than focusing on the minutiae."

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