HiQ

City of Lohja automates processes

HiQ's FRENDS enterprise integration platform-as-a-service automates critical processes of the city of Lohja

2019

Lohja - Critical Integrations with FRENDS

Lohjanjärvi has been inhabited since ancient times. In the Middle Ages, Lohja became the ecclesiastical and commercial center of the area. For over a hundred years, Lohja Central has grown into an industrial community, a modern service center and a western regional center for the Helsinki metropolitan area. The advantageous traffic position is further improved by the railway connection. Lohja's lake nature with its ridges is a unique entity.

What was the integration platform needed for?

The information systems of a growing city require flexibility and efficiency. In the past, data transfers between Lohja city systems were handled by scripts on local servers and scheduled transfers and batch runs. In case of errors, it was very challenging to solve the problem. FRENDS moves critical data

HiQ's FRENDS integration platform handles nearly 800 daily data transfers. These processes consist of transfers of production control between health care, social services, urban technology and financial and human resource management. It can be said that FRENDS spins the strollers of the city of Lohja.

“We have been particularly pleased with the automated e-mail reports, which provide information on the transfer of data, without having to guess whether or not the data has been transferred. Besides, the knowledge about processes is not person-related as before, our processes are no longer stopped for staff changes or absences, ”says Mikael Puusa, CIO from Lohja City.

“The investigation of possible disturbances has also been streamlined. Before problem-solving was challenging, nowadays you do not have to look where the problem lies and we can take immediate corrective action, ”Puusa continues.

The cooperation between HiQ and the city of Lohja is straightforward and easy. The domesticity of the FRENDS integration platform is also a big deal for us. We know that help is always available in Finnish.

Mikael Puusa
IT manager

Collaboration and strong own expertise

The city of Lohja acquired the FRENDS integration platform in 2003. One of the biggest benefits is the ability to centralize all integrations around a single platform and vendor, which has also enabled Lohja to build its integration expertise. FRENDS and integrations work in Lohja with a team of 7 people. FRENDS is very easy to use - Lohja has done all but two processes itself. When an error occurs, HiQ Support will be able to resolve transfer issues while the customer is waiting. A problem that has not yet been resolved quickly has not yet been addressed.