HiQ

Helen integrates with FRENDS

Helen has implemented hundreds of integrations and APIs with FRENDS Hybrid Integration Platform.

Helen integrates with FRENDS

Helen has implemented hundreds of integrations and APIs with FRENDS Hybrid Integration Platform.

Business Goals

Helen has been awarded the title the world’s most efficient provider of urban energy, and it serves over 400,000 customers throughout Finland. Helen is constantly rolling out new services such as solar power solutions. Interest in electric charging solutions for transport has increased in all of Helen’s customer sectors, and Helen takes on a strong role in developing new electric transport services and operating models. The goal was to update the integration implementation model in such a way that a single integration solution would be enough for the flexible implementation of business operations’ development needs and the gradual replacement of back-office software. Additionally, the integration of services implemented using the SaaS model required new kinds of solutions. During the renewal, particular emphasis was placed on the centralised management and monitoring of data streams.

Integration Challenges

These growth objectives set high demands for Helen’s back-office software. Helen has a long history of system integration. Over the years, various different applications have been implemented, but as operational needs have become more complex and production volumes increased, the features of the existing integration solutions have no longer fully met Helen’s needs. Additionally as remotely operated electricity meters became increasingly common in the 2010s, the processing of large data masses had to be seamless on the new integration platform. On the other hand, one of the requirements was to create a platform for developing modern processes and for publishing APIs.

Results

With the FRENDS iPaaS, Helen is able to implement new process automation and application integration solutions faster and more efficiently. FRENDS also enables the integration of older and newer back-office software implemented using different technologies. Process automation has become simpler, and even the integration of older back-office software systems can be implemented for third parties using modern methods. With FRENDS, Helen is also able to use APIs comprehensively and efficiently. Helen has already implemented thousands of integrations using the FRENDS integration platform. With the FRENDS integration platform, routine tasks such as customer service operations have been extensively automated.

+13%

Increase visibility

-23%

Less emissions

22%

More users

11%

More efficiency

Co-operation and development has been very succusfull. HiQ listens to needs and proactively generates technical solutions.

Helen
Integration Manager
Find out more
References
Kuopion Energia chose HiQ's Hyperautomation solution for its RPA challenge
Kuopion Energia has used HiQ’s integration platform FRENDS since 2018. The partnership strengthens to also cover RPA as a part of hyperautomation and support services.
Nurminen Logistics – Transitioning from a BizTalk server documentation to the FRENDS hyperautomation platform
Nurminen chose HiQ as its support partner for existing BizTalk integrations and to deliver new integrations and automations through the FRENDS hyperautomation platform
Aalto University - RPA and APIs
Aalto uses pervasive iPaaS FRENDS for hundreds of APIs and integration processes.
S-Pankki Integrates with FRENDS
S-Pankki implemented integrations, process automation and APIs with FRENDS. Development costs were 1/3 compared to previous implementation.
Eltel's modern process automation
Automated work order processes bring cost savings, reliability and transparency
Turku Enegria integrates with FRENDS
With FRENDS integration platform, Turku Energia has agile integration development and has modified their old integrations to be more effective.
Häme University uses FRENDS to integrate
Häme University of Applied Sciences manages its integration with FRENDS eiPaaS
City of Lohja automates processes
HiQ's FRENDS enterprise integration platform-as-a-service automates critical processes of the city of Lohja
Arc Technology - HR Integrations
HiQ Integration Platform FRENDS provides integrations between Arc Technology's in-house, customer, and third-party information systems.
Viestilehdet valitsi FRENDS:n (Finnish)
Viestilehdet ja HiQ Finland ovat tehneet sopimuksen FRENDS-integraatioalustan toimittamisesta
Taksini - a modern transportation solution
A digital platform to support Lähitaksi's business needs utilised by easy-to-use and customer-friendly mobile application.
Teboil and HiQ - 30 years co-operation
HiQ provides fast and accurate data transfer to Teboil dealing with for example sales transactions. Data flows were run by FRENDS already in 1988.
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Contact us for more details

Antti Toivanen
Director, Integration Services & RPAantti.toivanen@hiq.fi+358 40 715 1935